Shopping Information

How to Place Order?

• Simple, you can place directly on our website: www.urbanwalk.pk.
• Select your favorite from our product range, add them to your cart, checkout and your order will be delivered to your doorstep.
• You will receive an order confirmation email or SMS & WhatsApp message as soon as your order is placed.

How to confirm my order?

• You will receive a confirmation email or SMS & WhatsApp msg within minutes of placing your order.
• Please click confirm on WhatsApp to make sure your order is confirmed. In case you do not receive an order confirmation email or SMS or WhatsApp , please reach out to us at (032) 799-66888 or support@urbanwalk.pk

I have Order ID and Tracking ID, what should I have to do with them?

• Order ID is a number that we use to process your orders.
• It will also serve as the main ID that you will use to communicate with us.
• Tracking ID will be provided to you once your order is dispatched so you can live track your order’s progress.

Payment modes:

• Currently, Urban Walk accepts payments via COD, Bank Transfer, Credit and Debit Cards Only.

 

Order Returns

Can I make changes to an existing order?

• Yes, you can absolutely make changes to an order. Call us at (032) 799-66888 and we will make the required changes for you.

I had a discrepancy in my order when I received it, I am worried.

• At Urban Walk, our top-notch operations ensure that you don’t face any issues with the product when you receive your order.
• However, in cases where you are not satisfied, we offer hassle-free returns and exchanges.
• For more information on return and exchange, please look at our return and exchange policy available in the same section.

How will I know if my order is confirmed?

• After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received.
• However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.

I added an item to my cart, I will check out later.

• We do not reserve a product once you add it to your cart.
• To ensure that your desired product does not run out of stock, checkout quickly to secure your purchase!